FAQ

Orders and Deliveries

Where do you ship from?

We ship all our AU orders from our warehouses in Melbourne.

Can I change or cancel my order after it is placed?

We will always do our best to change or cancel orders prior to shipping. If you want to change or cancel your order, please email our support team with the details as soon as possible at support@journeyofficial.com

How can I track my order?

After placing the order, you will receive a conformation email with all the required tracking details. Should you not receive the email please contact us on support@journeyofficial.com

What are my payment options?

We accept all major credit and debit cards including Master card, Visa and American Express. You can choose to pay via express checkout options including PayPal, ShopPay, GPay and ApplePay.
* Please note that payment modes are subject to change and will be updated on the site from time to time

Do you ship worldwide?

You are currently shopping on our AU Store!
To shop on our US store CLICK HERE

To shop on our UK store CLICK HERE
To shop from anywhere else in the world  CLICK HERE

The product I want is out of stock, what can I do?

If you like a product that is out of stock on our website, please email us at support@journeyofficial.com with the product details and we we will notify you once it is back in stock.

Returns  

What is your return / exchange policy?


Refer to our detailed Return & Refund Policy HERE

STILL HAVE ANY QUESTIONS?

Write to us and we will do our best to reply back promptly.

support@journeyofficial.com